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Refined Career by Agnes Pakozdi, Widmerstrasse 73d., 8038 Zürich, Switzerland, is the operator of the online-shop Refined Career, accessible from and
We offer you the purchase of Refined Career services on our online-shop.
We would like to present our General Terms and Conditions to you below, which we apply to all orders placed by you via our online-shop.

Parts of these General Terms and Conditions, which should be emphasized, are printed in bold. The latest version of our General Terms and Conditions applies to your purchases on Refined Career on the date of order.
Please note that we may amend or change our terms and conditions at any time.
With your order, you are deemed to have accepted our General Terms and Conditions.


Binding Order: The presentation of services and products advertised on the website is only an invitation to place an order. Only by clicking on the displayed confirmation button (e.g., "confirm" or "order" or “book now”) do you place a binding order for the articles on the order page.
Confirmation of order: We will confirm the receipt of your booking by email after the order has been placed. A binding contract is only concluded upon receipt of the order confirmation.
Deadlines: If working days are herein indicated as deadlines, we understand this to mean all days from Monday to and including Friday, with the exception of public holidays.


Prices: The prices listed in the offer at the time of the order shall apply. The prices quoted are exclusive of the applicable statutory value-added tax.
Price changes: We reserve the right to change prices at any time. The prices published on the website on the order date are the prices applicable to your order.

Payment due date: The purchase price as well as possible shipping costs incurred become due upon conclusion of the contract, unless otherwise provided for in the prevailing version of the General Terms and Conditions.


Payment methods: We only accept the payment methods indicated to you during the ordering process. We reserve the right not to offer certain payment methods for every order and to refer to other payment methods. Please note that we generally only accept payments from accounts in Switzerland and within the European Union (EU). You are responsible for paying possible costs resulting from a money transfer. Payment by credit card: In the case of purchase by credit card, your credit card account will be debited immediately upon conclusion of the contract.
Payments with invoice: Unless otherwise agreed, invoices are payable within 15 days from the invoice date. We may demand payment in advance without stating reasons.
Late payment: If your payment is not made within 15 of the due date, you will be in default. In this case, we reserve the right to charge you a reminder fee in addition to the invoice amount. The outstanding invoice amount (including interest on arrears and dunning fees) can be handed in or sold for the purpose of collection. In addition to the payment of the invoice amount, you are also obliged to reimburse all costs incurred as a result of late
payment. Furthermore, we reserve the right to claim damages.


General: Our liability for our own fault as well as that of our employees, legal representatives and other agents is limited to intent.


Governing law: Substantive Swiss law shall apply to all legal transactions or other legal relationships with us. The United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other intergovernmental agreements shall not apply and are herewith excluded.
Place of jurisdiction: With regard to consumers, the place of jurisdiction shall be the Swiss domicile of the consumer. In respect of transactions with business customers, the place of jurisdiction for all legal disputes concerning these General Terms and Conditions and individual contracts concluded under their application shall be our registered seat. In this case we are also entitled to bring an action at the (place of) residence of the customer.

Zürich, 05 October 2023

Your Refined Career by Ágnes Pákozdi team


We are responsible for the collection, processing and use of your data and must ensure compliance with Swiss law and any applicable European law. We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and our privacy policy.
We invite you to read our privacy policy, which you can find on our website There we will inform you which data is collected on our website and how it is used. You will also find out how you can check the accuracy of this information and how you can arrange for us to remove this data.


Private coaching or advisors session


It is the Client's responsibility to notify the Refined Career 24 hours in advance  of the scheduled calls/meetings in case of cancellation. Refined Career by Ágnes Pákozdi reserves the right to bill Client for a missed meeting. Refined Career by Ágnes Pákozdi will attempt in good faith to reschedule the missed meeting. Contact directly at in case of cancellation.


Group sessions, workshops, trainings, events


Refunds will not be provided if the cancellation occurs within 24 hours of the event's commencement. Nevertheless, if you provide a minimum of 24 hours' notice, your payment can be applied as a credit towards one of my comparable services.


To reschedule your one-on-one session, please contact Refined Career by Ágnes Pákozdi at at least 24 hours in advance of the originally scheduled appointment. Clients are allowed to request to reschedule sessions during the duration of their coaching package. We do not charge any additional fees for rescheduling, provided the 24-hour notice requirement is met.


Unused reschedule requests do not carry forward beyond the duration of your coaching package. If you find that rescheduling is not possible for a particular session, you may cancel it in accordance with our cancellation policy. 


Rescheduling is subject to the availability of your coach. We will work with you to find a suitable alternative time that fits both your schedule and your coach's availability.


I highly respect my clients and the information they/we share with each other during the training. To ensure a safe place, support transparency, protect privacy and enhance confidentiality, it is not allowed to take any photographs and/or audio/video recordings during any of the trainings, sessions or events unless all participants agreed to do so.



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